Kitty Conway’s Vintage hope that you will be happy with your purchase, but if you have any problems, please email as soon as possible – firstname.lastname@example.org, and then follow the instructions below:
Please note: Returns can only be accepted within 14 days of receipt, and must be in the same condition with all tags still attached. If a threshold spend discount code is used, and an item returned taking the new total spend below the threshold, the discount is no longer valid and will be taken from the final refund.
You are responsible for the item until it is delivered to the returns address.
Postage to be paid by the buyer.
Returns of website item sales only.
Please print off and complete the returns slip, pack the item securely with the slip and post to the address on the slip.
Please ensure you obtain proof of posting/delivery.
When your item has been received in the same condition, you will be issued with a refund to the source the item was originally purchased from.
Policy in accordance with the Consumer Rights Act 2015 Distance Selling Regulations, your statutory rights are unaffected.